FAQS
WHAT IF I HAVE MORE THAN ONE APPLIANCE/ELECTRICAL PROBLEM THAT NEEDS FIXING?
Just choose one of the appliances you're having problems with and we'll chat about your other appliances/electrical issues when we speak over the phone.
MY ELECTRIC HOB ALWAYS SEEMS TO STAY AT THE SAME TEMPERATURE
If the temperature of your electric hob stays the same even when you adjust the dials, it could be a problem with the internal thermostat. Our engineers will tell you if this part needs to be cleaned or replaced.
THE FLAME ON MY GAS HOB DOESN'T IGNITE
This is a common problem and normally a sign that there's something disrupting the flow of gas to the hob. Give the hob a good clean and make sure the covers are on properly to see if that helps. If it doesn't, let us know and we'll send over an expert engineer to take a look and see if there's an issue with your gas supply.
MY FRIDGE DOESN'T GET COLD
If your fridge doesn't feel very cold, check the temperature dial to make sure it's at the right level. If the dial is ok, you might have an issue with your air damper, thermostat or there might be some damage to the rubber seal on your fridge door.